I tackle the sociotechnical and organizational challenges with building and using modern AI systems through computer and information science R&D.
My current interdisciplinary work bridges human-centered AI and social science to advance effective human oversight and appropriate reliance on autonomous AI systems. I am currently with KForce, working as a contracted AI researcher at Microsoft. I am also an Affiliate of the Data & Society Research Institute (D&S).
I have a Ph.D. in Information Science from Cornell University (USA), M.Sc. Research in Science & Technology Studies from Maastricht University (Netherlands), and a B.Tech. in Information Technology from DA-IICT (India).
Recent Updates
- [Research Paper] Our FAccT ’26 paper Human Oversight of Agentic Systems in Practice: Examining the Oversight Work, Challenges, and Heuristics of Developers using Software Agents is now available online. Work done in collaboration with Shipi Dhanorkar and Mihaela Vorvoreanu.
- [Announcement] Our CHI ’26 paper From Future of Work to Future of Workers: Addressing Asymptomatic AI Harms to Foster Dignified Human-AI Interaction won the Best Paper Honorable Mention award! Work led by Upol Ehsan.
- [Workshop] Presented our work-in-progress Human Oversight in Practice: Agentic Systems and Scientific Workflows at Data & Society’s The Craft of Science with AI: Evidence, Judgment, and Practice workshop. Work done in collaboration with Ranjit Singh.
- [Research Paper] New position paper Agentic AI has a Human Oversight Problem is now available online at SSRN.
- [Book chapter] Our book chapter Addressing Overreliance on AI in the Springer Handbook of Human-Centered Artificial Intelligence is now available online. Work done in collaboration with Shipi Dhanorkar and Mihaela Vorvoreanu.
- [Research Paper] Our AIES ’25 paper RAI Advocacy: Communicative Strategies for Advancing RAI in Large Technology Companies is now available online. Work led by Jordan Duran.
- [Research Paper] Our CSCW ’25 paper Towards a Responsible AI Organizational Maturity Model is now available online. Work done in collaboration with Amy Heger, Shipi Dhanorkar, Zoe Kahn, Ruotong Wang, and Mihaela Vorvoreanu.
- [Book Chapter] Our book chapter Maintaining Data Infrastructures in the International Handbook of Data and Society is now available online. Work done in collaboration with Steven Jackson, Jen Liu, and Ranjit Singh.
- [Research Report] We released a new Microsoft Research Technical Report on Appropriate Reliance on Generative AI (GenAI). Work done in collaboration with Shipi Dhanorkar and Mihaela Vorvoreanu.
- [Research Paper] Our paper Seamful XAI: Operationalizing Seamful Design in Explainable AI was accepted to ACM CSCW 2024. Work led up Upol Ehsan.
- [Research Paper] Our paper The Who in Explainable AI: How AI Background Shapes Perceptions of AI Explanations was accepted to ACM CHI 2024. Work led by Upol Ehsan.
- [Announcement] Excited to be selected as an Affiliate of the Data & Society research organization.
- [Research Report] We released a new Microsoft Research Technical Report on Overreliance on AI. Work done in collaboration with Mihaela Vorvoreanu.